Cigna Healthcare announced that it has introduced Health Sense℠, a personalized support model connecting information about a person's health, care and benefits to help people get support sooner.
Cigna estimates about one-third of health care spending is inefficient and projects Health Sense will reduce 10% of it by 2030.
Health Sense is embedded in existing Cigna Healthcare services rather than operating as a standalone chatbot or app. It does not diagnose conditions, prescribe treatment or replace a treating provider.
The model targets information and benefits spread across systems that do not connect. "Health care becomes harder and often more costly when people must navigate disconnected information, benefits and support on their own," said Bryan Holgerson, president of Cigna Healthcare U.S. and executive vice president of customer health outcomes at The Cigna Group. "Health Sense is designed to create a more complete view of each person's needs and circumstances, connecting people to relevant support sooner through a continuous, personalized experience that helps employers get more value from their health care investments."
Research commissioned by Evernorth, The Cigna Group's health services business, found that six in 10 Americans are not confident they understand all the benefits available through their employer or health plan.
Dr. Stanley Crittenden, chief medical officer at Cigna Healthcare, said added context helps care teams recognize needs earlier. "Data provides signals, but context gives those signals meaning. Health Sense combines that context with clinical expertise to help tailor support to the person, the decision and the moment. That fuller picture helps our clinical and care teams recognize potential needs earlier, connect people with relevant resources and make it easier for them to move from information to action with their treating providers."
Rollout begins in early 2027 for customers with oncology and cardiometabolic needs. Cigna expects to expand Health Sense to more customers and conditions over time.
