A new independent survey of patients at Community Health Center, Inc. (CHC), based in Middletown, Connecticut, found 85% of patients are concerned about AI accessing their personal health information, with CHC planning to use the findings to inform AI use in patient care across Connecticut.

The survey found 64% of patients are uncomfortable with the general use of AI in their care, while 64.9% are uncomfortable with a provider using AI to make healthcare recommendations. Among those who identified potential benefits, faster access to care (23.4%) and better communication with staff (22.2%) ranked highest.

Among the survey's strongest findings was not opposition to AI, but concerns about transparency. Patients said it is very or extremely important to know when and how AI is being used as part of their care, with 70% calling disclosure "extremely important." That demand was especially strong among younger adults, who were also the least comfortable with AI; among patients ages 18 to 34, 84.1% said disclosure was extremely important.

The survey identified differences across patient populations. Younger adults, women, and behavioral health patients reported lower comfort with AI, while patients age 35 and older, men, and Spanish-language respondents were generally more receptive. Behavioral health patients were the most privacy-concerned, underscoring the need for caution when considering AI applications involving sensitive behavioral health information.

The findings come from an independent survey commissioned by Moses/Weitzman Health System/Community Health Center, Inc. and conducted by The Crossroads Group, Inc. between June 1 and June 23, 2026. A random sample of patients who received CHC services between January and March 2026 was invited to participate, and 784 patients completed the survey through text messaging or bilingual telephone interviews.